Terms & Conditions

By registering with the whiskey rooms, you can presume to agree with the terms and conditions. However, these terms and conditions are additional to the general terms and conditions, conditions, and privacy policy of the website using the conditions.

For the reference of this document, you can refer to https://thewhiskeyrooms.com/ we or us refers here to The Whiskey Rooms. You or yours means the entity or person registering for using https://thewhiskeyrooms.com/.

Registration

Before you make up your mind to purchase from our website, you have to make the complete registration on our website. Please make sure that you are above the age of 18 years to become able to register. Once you have registered, you can expect us to keep your account details confidential, and you should not allow a third party to access or use your account on your behalf.

Age Restriction

As per the government norms, we can sell our alcohol and related products to those who are above the age of 18 years. Therefore, it is recommended that before accessing our website, you have to make sure that you are at least 18 years of age and the minimum legal age for purchasing alcohol in your residence or country.

We have reserved the right to ask for information from first-time customers and buyers collecting whisky for identification to prevent fraud or undergo any purchase.

All deliveries must be signed by a person of the legal drinking age in your residence or country, and as evidence, ID may be required.

We ensure that you will receive your products in pristine condition; due to the different ages of the bottles and their seals, the condition of the liquid is at the buyer’s discretion, and no claim is lodged against the leakage/failure in the transit.

Items we offer from our website for sale might contain some damage in the form of rips, tears, dents, rust, scratches, and more on the boxes and bottles. We will never hide this damage; highlight it within the description. However, if it is not mentioned but seen in the images displayed by the buyer, it has been deemed to be seen in this kind of damage; the user has no right or claims for the refund.

Delivery of the products

We have mentioned the delivery charges on our website. Besides, we still want to clarify that we can’t deliver or ship to all the possible locations. You can contact us to confirm our services in your location if you have any queries.

We can deliver all the goods you have ordered from our website. Besides, it is also important to note that address is accurate. You have to be precise about where the goods are left if you are not available at the time of delivery.

We can’t accept any liability for the damage or loss to the goods once the delivery instructions have been delivered.

We will deliver the goods within seven days of accepting the payment. Once the goods are delivered to your location, they have been held at your own risk, and we will not be responsible for their destruction or loss.

We want to clarify that the courier company can’t insure whiskey bottles that we offer in transit. You must think that you are paying for the bottles, but the Whiskey Rooms take no liability or responsibility for leaks or breakages. We can only offer insurance at 3% of the final price, including shipping charges.

All the bottles we sell are sold according to the UK alcohol tax. Therefore, your order could be subject to the local duties and taxes imposed at the time of arrival in the selected delivery country. Besides, these could be levied at the time of package clearance by local customs. Apart from the additional taxes and charges, we are responsible to the receiver. Please ensure that the Whiskey room isn’t responsible for the seizures or delays by customs or any other third party. It is the ultimate duty of the customer to stick to the local customs, laws, or rules of their own country.

Rights of Cancellation

According to the consumer protection or distance selling regulations 2000, it is your right to cancel your order. But you have to give a minimum of 24 hours of notice before the cancellation. We safeguard this right to charge an administration levy for the cancellation.

You might have the right to terminate the service agreement for a reason, including the ending of the auction that is underway already. In that case, no refund would be offered where an auction is deemed to begin and, for all purposes and intents, underway. Any duties paid to us need to constitute the payment concerning the provision of unused services that need to be refunded.

If you receive the goods before you cancel the contract, you should send them back to our contact address at your own risk and cost. If you have canceled the order, but we have proceeded with the order already, then you should not unpack the goods when you receive them. You should send the goods back to us at our contact address at your risk and cost as soon as possible.

Customer Contract regulations 2014 apply. If the item doesn’t match the picture or description on your site, then the buyer has a 14 days cancellation period. In this case, you should contact us as soon as possible you receive the item, and we will instruct you about it.

Once we notify you, you can cancel your contract; any sum that we debit from your debit or credit card will be re-credited to your account as soon as possible. In any event, within 30 days of the order cancellation.

Payment

Suppose any non-sterling price is displayed on the website; then use the website’s multiple currency feature. In that case, you can get the exchange rate undergoing fluctuation, which may differ from one day to the next. Your payment provider can exchange rates different from those displayed on the website.